Complaints procedure

We take great care with every project, but if something isn't right, we want to know so we can put it right.

How to raise a complaint
Please email office@arnolds.group with your name, project address, a description of the issue and, where helpful, photographs. You can also call us on +44 (0) 7534 401075, and we'll confirm the details in writing.

What happens next
We will acknowledge your complaint within five working days. We will then investigate, which may include arranging a visit to inspect the issue, and give you a full written response within 20 working days. If we need longer, for example while awaiting information from a manufacturer or supplier, we'll explain why and keep you updated.

If you are not satisfied
If you're unhappy with our response, please ask for your complaint to be reviewed by a director, who will reply in writing within 10 working days.